Operations & Strategic Execution Professional
PMP-certified operations professional with experience leading cross-functional healthcare initiatives, coordinating multimillion-dollar projects, improving operational workflows, and supporting executive leadership within highly regulated environments. Trusted partner to executive and physician leadership with a proven ability to coordinate complex initiatives, improve operational efficiency, and drive execution across fast-paced healthcare environments.
CORE EXPERTISE
Executive & Operational Partnership
Partner closely with executive and physician leadership to coordinate strategic initiatives, streamline operations, and maintain alignment across stakeholders and organizational priorities.Cross-Functional Project Leadership
Lead operational and capital initiatives involving clinical, facilities, IS, finance, procurement, and vendor teams while maintaining accountability to scope, schedule, budget, and compliance requirements.Process Improvement & Operational Efficiency
Apply Lean and project management methodologies to improve workflows, reduce operational inefficiencies, strengthen vendor processes, and support scalable operations.Regulatory & Healthcare Operations
Experienced operating within highly regulated healthcare environments requiring accreditation readiness, compliance coordination, documentation management, and operational oversight.Executive Reporting & Strategic Visibility
Develop dashboards, reporting tools, project documentation, and executive-ready materials that improve decision-making and operational transparency.SELECTED IMPACT
$20M+ Operational Project Coordination
$2M Annual Operational Savings
Supported process improvement and cost optimization initiatives across Imaging operations that contributed to approximately $2M in annual savings.15% Vendor Cost Reduction
Improved supplier management processes and procurement coordination, reducing vendor costs while improving operational efficiency.30% Productivity Increase
Implemented Lean process improvement methodologies across Accounting & Billing operations, increasing departmental productivity by 30%.Improved Patient Experience Outcomes
Led operational improvement initiatives that reduced negative patient feedback and increased patient satisfaction scores through iterative process enhancements.PROJECT CASE STUDIES
CASE STUDY 1
X-Ray System Replacement Initiative
Predictive / Waterfall Project Management
Business Challenge
A failed X-ray system created operational disruption, patient access concerns, and regulatory risk requiring rapid replacement and coordination across multiple departments.
My Role
Served as Project Manager overseeing the full project lifecycle from initiation through closeout while coordinating clinical, facilities, IS, vendor, and operational stakeholders.
Key Responsibilities
- Developed project charter and project management plan
- Managed scope, schedule, cost, quality, risks, and stakeholder communications
- Led procurement coordination, permitting, vendor management, and installation readiness
- Maintained project artifacts including risk register, issue log, change log, and milestone reporting
- Facilitated integrated change control and executive status reporting
- Coordinated regulatory inspections and compliance activities
Outcome
- Delivered project on schedule and within budget
- Achieved regulatory approval and inspection clearance
- Restored compliant imaging operations with minimal disruption to patient care
Methodology
Predictive / Waterfall
Skills Demonstrated
Project Leadership | Operational Coordination | Vendor Management | Risk Management | Regulatory Compliance | Stakeholder Alignment
CASE STUDY 2
PET Scanner Capacity Expansion
Hybrid Project Delivery
Business Challenge
Expansion of imaging capacity was needed to improve patient access, support operational growth, and optimize workflow efficiency.
My Role
Served as Project Manager leading a hybrid implementation approach combining predictive planning with iterative stakeholder engagement and operational planning.
Key Responsibilities
- Developed project charter and project management plan
- Facilitated stakeholder workshops and operational planning sessions
- Coordinated vendor demos, proposal evaluations, and procurement activities
- Managed scope, schedule, cost baselines, and cross-functional execution
- Oversaw construction coordination, installation readiness, and compliance inspections
- Maintained stakeholder communications, risk management, and performance reporting
Outcome
- Successfully implemented new PET scanner operations
- Expanded imaging capacity and improved patient access
- Maintained continuity of patient care throughout implementation
- Achieved regulatory approval for operational use
Methodology
Hybrid Project Management
Skills Demonstrated
Operational Scaling | Cross-Functional Leadership | Procurement Coordination | Change Management | Stakeholder Engagement | Implementation Planning
CASE STUDY 3
Radiology Patient Experience Improvement Initiative
Agile Project Delivery
Business Challenge
Patient feedback identified recurring dissatisfaction within Radiology X-Ray services, requiring a data-driven operational improvement approach.
My Role
Served as Project Manager leading a cross-functional healthcare team using Agile methodologies to improve patient experience outcomes.
Key Responsibilities
- Developed project charter and facilitated backlog creation
- Led sprint planning, stand-ups, sprint reviews, and retrospectives
- Coordinated cross-functional operational and clinical stakeholders
- Managed backlog prioritization and iterative improvement cycles
- Monitored KPIs, patient feedback trends, and Agile performance metrics
- Facilitated executive reporting and continuous improvement activities
Outcome
- Reduced negative patient comments by 25%
- Increased patient satisfaction scores to 85% within six months
- Successfully transitioned process improvements into operational workflows
Methodology
Agile Project Management
Skills Demonstrated
Agile Leadership | Operational Improvement | Stakeholder Communication | KPI Monitoring | Continuous Improvement | Executive Reporting
METHODOLOGIES & TOOLS
- Predictive (Waterfall) Project Management
- Hybrid Project Delivery
- Agile Project Management
- Lean Process Improvement
- Kaizen / PDCA / 5S
- Risk & Change Management
- Stakeholder Engagement Planning
- Vendor & Procurement Coordination
- Executive Reporting & Dashboarding
- Cross-Functional Operational Planning
TOOLS & PLATFORMS
- MS Project
- JIRA
- SharePoint
- Trello
- Microsoft Office Suite
- Teams
- Zoom
- Slack
I enjoy building structure within fast-paced environments, improving operational efficiency, and helping teams move initiatives from planning to execution.
