FAQs

Let's answer your questions

What makes Peak Season Travel different from other comparison sites?

Great question! While other agencies and comparison sites are well known and trusted by many.


We offer a personalised service where someone is always at the end of your booking. We can offer our expert advice on things to do in the local area. We take the hours out of looking endlessly for the best deals.

What are your business hours?

Our business hours are 9am - 6pm but on some occassions can operate outside of those hours for registered clients. We’re closed on [mention if any bank holidays and Sundays].

How does the booking process work?

It's as easy as packing for your dream holiday.


First, you will fill out a quick questionnaire so we can get the basic information about your trip.


Then, we will join a 15 minute zoom call to drive deeper into what you want.


After that, we design a personalised itinerary, and once you love it, we handle all the bookings and logistics.


All you have to do is pay, show up and enjoy your trip.

What types of suppliers do you work with?

We work with trusted suppliers who align with our commitment to high quality service, moral and ethical practices. Our suppliers include TUI, Easy Jet, Expedia, Emirates, British airways, Five Dubai and many more, ensuring we deliver the best products/services to our customers.


If you'd like more details about our sourcing, feel free to contact us!

How far in advance should I book?

We recommend booking at between 9-3 months in advance so we can lock in the best deals. But if you're a last minute planner, don't worry- just give us a shout, and we'll do our best to make magic happen.

How do I know my money is safe after payment?

We prioritise your financial security and work with PTS Protection Trust Services to safeguard your payments. PTS is a trusted third-party service that ensures all transactions are secure and transparent. Your funds are held securely in trust until your order is fulfilled, giving you peace of mind. If you have any questions about payment security, please don’t hesitate to contact us.

How can I provide feedback or make a complaint?

Your feedback is important to us. You can share your comments via email We’ll respond promptly to address your concerns.