Policies

Confirmation Policy

At RLS Mobile Notary & Live Scan, we value your time and strive to provide a seamless and efficient experience. To ensure accurate scheduling and minimize disruptions, we have implemented the following confirmation policy:

Appointment Confirmation & Payment

Upon booking your appointment, you will receive a confirmation email or text message detailing your appointment date, time, and location.

An invoice for the travel fee will be sent following your booking. Payment and appointment confirmation must be completed within 24 hours of booking to secure your appointment.

Failure to submit payment within 24 hours will result in automatic cancellation of the appointment.

Confirmation Requirement

A second confirmation email will be sent prior to your appointment to verify the date, time, and location.

Clients must confirm their appointment at least 48 hours before the scheduled time by responding to the confirmation email or text message.

Appointments that are not confirmed at least 48 hours in advance will be automatically canceled.

Reminders & Rescheduling

A final reminder will be sent 1 hour before your scheduled appointment.

If you need to reschedule, please contact us as soon as possible, and we will do our best to accommodate your request based on availability.

Cancellations & Exceptions

If you need to cancel, please refer to our cancellation policy for notice requirements and any applicable fees.

We understand that emergencies may arise. If you experience unforeseen circumstances, please reach out to discuss possible alternatives.

Thank you for choosing RLS Mobile Notary & Live Scan. If you have any questions or concerns, please feel free to contact us. We look forward to serving you!

Cancellation Policy

At RLS Mobile Notary & Live Scan, we understand that unexpected situations may arise, requiring you to cancel or reschedule your appointment. To ensure the efficiency of our operations and accommodate all clients effectively, we have implemented the following cancellation policy:

1. Cancellation & Rescheduling Notice

Clients must provide at least 48 hours' notice to cancel or reschedule an appointment.

This advance notice allows us to adjust our schedule and offer the time slot to another client.

2. Late Cancellations & No-Shows

Failure to provide the required 48-hour notice or missing a scheduled appointment (no-show) will result in a $45 cancellation fee and forfeiture of the travel fee.

This fee compensates for the time reserved and lost appointment opportunities.

3. How to Cancel or Reschedule

To cancel or reschedule, please contact us as soon as possible via email with the following details:

Full Name

Appointment Date & Time

Reason for Cancellation

Prompt communication helps us minimize disruptions and accommodate other clients.

4. Exceptions

We recognize that emergencies and unforeseen circumstances may occur. If you experience an urgent situation, please contact us immediately. We will review the situation on a case-by-case basis and make reasonable accommodations when possible.

5. Acknowledgment of Policy

By booking an appointment with RLS Mobile Notary & Live Scan, you acknowledge and agree to this cancellation policy.

Failure to adhere to the policy may result in applicable cancellation fees as outlined above.

Thank you for your understanding and cooperation. If you have any questions or need further assistance, please do not hesitate to contact us.

Auto-Cancellation Policy

At RLS Mobile Notary & Live Scan, we are committed to maintaining an efficient schedule to better serve our clients. To ensure smooth operations and optimize appointment availability, we have implemented the following auto-cancellation policy:

1. No-Show Policy

If a client fails to arrive within 15 minutes of their scheduled appointment time without prior notice, the appointment will be automatically canceled.

2. Appointment Reminders

Clients will receive a reminder notification 24 hours prior to their scheduled appointment.

This serves as a reminder to confirm or reschedule if necessary.

3. Cancellation Fee & Travel Fee Forfeiture

If an appointment is automatically canceled due to a no-show, a $45 cancellation fee will be applied.

The travel fee will also be forfeited to compensate for lost time and resources.

4. Rescheduling After Auto-Cancellation

Clients who wish to reschedule after an auto-cancellation must contact us directly.

We will do our best to accommodate based on availability.

5. Exceptions & Special Circumstances

We understand that unexpected situations may arise.

If you experience an emergency or extenuating circumstances, please contact us as soon as possible to discuss potential alternatives.

6. Policy Acknowledgment

By booking an appointment with RLS Mobile Notary & Live Scan, clients acknowledge and agree to this auto-cancellation policy.

Failure to comply may result in applicable cancellation fees as outlined above.

Thank you for your understanding and cooperation. If you have any questions or concerns, please feel free to reach out—we are happy to assist you!

Refund Policy

At RLS Mobile Notary & Live Scan, we are committed to providing exceptional service while maintaining transparency regarding our refund policy. Please review the following guidelines regarding refunds for our services:

1. Travel Fees

Travel fees are non-refundable once the appointment has been confirmed and payment has been processed.

If an appointment is canceled within the required notice period (48 hours in advance), the travel fee may be applied toward a rescheduled appointment.

2. Live Scan & Notary Service Fees

Once a Live Scan session or Notary service has been performed, no refunds will be issued.

If the service cannot be completed due to improper or invalid identification, the service fee is non-refundable. Please review our list of acceptable forms of identification before your appointment.

3. Cancellations & Refund Eligibility

Cancellations made at least 48 hours in advance may be eligible for a full refund (excluding travel fees, which may be credited toward a rescheduled appointment).

Cancellations made less than 48 hours in advance may be subject to a $45 cancellation fee, and the travel fee is forfeited.

No-shows or failure to confirm within the required timeframe will result in automatic appointment cancellation with no refund.

4. Rescheduling

Clients may reschedule an appointment with at least 48 hours' notice without penalty.

Rescheduling requests made less than 48 hours before the appointment may incur an additional travel fee.

5. Exceptions

We understand that emergencies and unforeseen circumstances may arise. Clients experiencing extenuating situations should contact us as soon as possible, and we will review refund requests on a case-by-case basis.

6. Processing of Refunds

If a refund is approved, it will be processed within 7-10 business days and issued via the original payment method.

By booking an appointment with RLS Mobile Notary & Live Scan, you acknowledge and agree to this refund policy. If you have any questions or concerns, please contact us for further assistance.

Thank you for choosing RLS Mobile Notary & Live Scan —we appreciate your business!